MY ACCOUNT
Do I got to have an account to shop with you?
You’ll be able shop from our online store without making an account and can put an arrange with visitor checkout. Be that as it may, making an account will make your shopping handle simpler.
How / Can I change my shipping address?
Yes, you’ll alter or include a modern shipping address by logging in to your account. It would be ideal if you sign in and tap on ‘My Account’. You’ll be able to edit/update your points of interest in your account and spare them for future orders. In case your arrange is affirmed and you would like to alter the conveyance address, if it’s not too much trouble contact our client benefit quickly. The asked alter will be carried out in case the arrange isn’t prepared.
Is my personal information kept private?
We ensure your information is kept private and confidential; without your permission, no information will be exchanged with any third party. Please read our Privacy Policy for specifics.
How do I create an account?
Press on ‘Create an Account’ said on our homepage, you may be advanced to a page on which you’ll be required to fill out individual points of interest in arrange make your account.
What if I forget my password?
Press on ‘Forgot Your Password’ accessible at the login/sign-up page. Enter your e-mail address and press on ‘Reset Password’. A set of enlightening will be sent to your enlisted e-mail ID to re-set your watchword. After your qualifications have been confirmed, you may be able to make a unused secret word.
ORDER INFORMATION
How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
To order as a guest:
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
To order with Aimy’s Collection account
Log into your account
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
What do the order status refer to:
Awaiting Confirmation: Order was placed by customer but not confirmed as SMS verification code was not entered. Order can be cancelled in this status.
Confirmed: Customer has verified their order through SMS or Call. The contact and shipping details are confirmed in this status.
Processing: The payment for the order is not yet received in this status. This is for the orders that are online paid.
Pending Order: When the order is delayed due to unavailability of the stock. In this status order is modified by our team and the available articles will be dispatched. The process will take up to 4 to 5 working days.
Complete: When the order is fulfilled by the warehouse team and the parcel is handed over to the courier. At this status, a tracking number will be generated. The customer can check the tracking through the website. Order cannot be cancelled in this status.
How are the orders confirmed?
After placing an order, the customer must enter the verification code, so that the orders are verified on the spot.
Can I cancel my order?
If you have checked out your order can not be cancelled. However, if you receive a verification call from our Customer Service, you can cancel the order. If the order is issued, Exchange Policy shall apply.
What is the difference between order ID and tracking ID?
Order ID will be issued at the time you place an order, it is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched, this ID will be used to track your order and the status of delivery. For domestic orders, you can track your order here (http://www.tcscouriers.com/pk/Tracking/Default.aspx) For international orders, you can track your order here (https://www.dhl.de/en.html)
Can I add more items to my existing order?
You will need to put a new order and can’t add more products to the processed order. You may modify your order by using your Order ID, please contact our Customer Service immediately before the order is dispatched.
How are the delivery charges calculated for international orders?
Delivery charges for international orders vary according to the weight of parcel and the region of delivery.
PAYMENT INFORMATION
What payment options are available?
Payment options are available for shopping at our online store below;
Cash on Delivery (only for domestic customers)
Payment online
What does Cash on Delivery mean?
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
What if my payment fails?
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.
Is it safe to pay with credit/debit card?
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.